ALPHAXY HOLDINGS LIMITED PRIVACY POLICY

Effective Date: 16TH MARCH, 2026

Company: ALPHAXY HOLDINGS LIMITED

Email: info@bizel.online

1. INTRODUCTION

ALPHAXY HOLDINGS LIMITED is committed to protecting the privacy, confidentiality, integrity, and security of all personal and business information entrusted to us by our users in accordance with the Personal Data Protection Act, 2023 and its regulation.

The company own the project known as BIZEL where by this Privacy Policy explains how Bizel collects, uses, stores, protects, processes, and discloses information when users access or use our software platform, mobile applications, websites, APIs, and related services.

Bizel operates as a business management and financial record management platform designed to help businesses, agents, and organizations maintain clear, trusted, and professional operational records.

By accessing or using Bizel, users agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

Bizel may collect the following categories of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Physical address
• National identification details where required
• Business ownership details
• User account credentials

2.2 Business Information

• Business name
• Business location
• Branch information
• Business registration details
• Tax information
• Business operational records

2.3 Transactional Information

• Transaction references
• Deposits
• Withdrawals
• Expenses
• Commission records
• Payment records
• Subscription payments
• Invoice records

2.4 Technical Information

• IP addresses
• Browser information
• Device identifiers
• Operating system information
• Login activity
• Usage logs
• Error reports
• Security audit records

3. PURPOSE OF DATA COLLECTION

Bizel collects information for legitimate business purposes including:

• Creating and managing user accounts
• Delivering platform services
• Processing subscriptions
• Generating reports
• Providing customer support
• Enhancing system performance
• Preventing fraud
• Maintaining platform security
• Meeting legal and regulatory obligations
• Conducting internal analytics
• Improving customer experience

4. LEGAL BASIS FOR PROCESSING

Bizel processes information under one or more of the following lawful bases:

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests
• Regulatory compliance requirements

5. DATA STORAGE AND SECURITY

Bizel implements industry-standard administrative, technical, and organizational safeguards including:

Technical Controls

• Encrypted communications using SSL/TLS
• Secure password storage using cryptographic hashing
• Firewalls
• Access control systems
• Session management controls
• Continuous monitoring
• Audit logging

Administrative Controls

• Restricted employee access
• Confidentiality obligations
• Security awareness training
• Internal security procedures

Infrastructure Controls

• Secure cloud hosting environments
• Data backup mechanisms
• Disaster recovery procedures
• Business continuity safeguards

Bizel continuously reviews and improves security measures to mitigate unauthorized access, disclosure, alteration, or destruction of information.

6. DATA RETENTION

Bizel retains information only for as long as necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

When information is no longer required, it will be securely deleted, anonymized, or archived according to applicable legal requirements.

7. DATA SHARING AND DISCLOSURE

Bizel does not sell customer information.

Information may only be disclosed:

Service Providers

To carefully selected service providers assisting with:

• Hosting services
• Payment processing
• Technical support
• Security services

Regulatory Authorities

When required by:

• Courts
• Law enforcement agencies
• Government authorities
• Regulatory bodies

Business Protection

Where necessary to:

• Prevent fraud
• Protect users
• Protect Bizel's rights
• Investigate security incidents

8. PAYMENT PROCESSING

Where subscription or payment services are provided through third-party payment providers such as banks, mobile money operators, payment gateways, or fintech partners:

• Payment providers may process payment information independently.
• Bizel does not store customer PINs.
• Bizel does not store mobile money passwords.
• Sensitive payment credentials remain under the control of authorized payment providers.

Users are encouraged to review the privacy policies of payment service providers used in connection with Bizel services.

9. CUSTOMER RIGHTS

Subject to applicable laws, users may:

• Access their information
• Correct inaccurate information
• Request deletion where legally permissible
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted through:

Email: info@bizel.online

10. CHILDREN'S PRIVACY

Bizel services are intended for individuals and businesses legally capable of entering contractual agreements.

Bizel does not knowingly collect personal information from children without appropriate legal authorization.

11. INTERNATIONAL DATA TRANSFERS

Where information is processed or stored outside Tanzania, Bizel will implement reasonable safeguards to ensure adequate protection consistent with applicable privacy laws and industry standards.

12. DATA BREACH MANAGEMENT

In the event of a security incident affecting personal information, Bizel will:

• Investigate the incident promptly
• Contain and mitigate risks
• Notify affected parties where legally required
• Cooperate with relevant authorities
• Implement corrective measures

13. COOKIES AND ANALYTICS

Bizel may use cookies and similar technologies to:

• Maintain user sessions
• Improve user experience
• Analyze platform performance
• Enhance security

Users may control cookies through browser settings where applicable.

14. CHANGES TO THIS POLICY

Bizel reserves the right to update this Privacy Policy from time to time.

Material changes will be communicated through the platform, website, or other appropriate communication channels.

Continued use of Bizel after such updates constitutes acceptance of the revised Privacy Policy.

15. CONTACT INFORMATION

For privacy-related inquiries, complaints, or requests:

Bizel
Email: info@bizel.online